Skip Header

Choose your location

Employee Remote Access

Select the region closest to you to log into your Fidelity desktop remotely.

Alert - Issue connecting on personal Macs using Google Chrome
Please note, we are aware of an issue connecting through via Google Chrome on personal Mac devices. The relevant technical teams are working on this issue, but in the meantime, please use the Safari browser to connect through

Required software


Download the Citrix workspace app

This lets you access your virtual desktop, from your own device.


Download the Zoom VDI plugin

This lets you access Zoom audio and video when connecting remotely.


Install anti-virus software

This is a prerequisite for remote access, and helps to protect your device and keep Fidelity’s data secure.

Get support

Joining Fidelity?

Explore our new starter guidance here.

Logging in remotely?

Use these easy step-by-step guides.

Get support.

Contact the TechHub for additional support.